Our policy applies to you if you use any of our products or services.
Who we are
1-2-1 Hockey Coaching is a company registered in England and Wales (Company registration number: ). We deliver hockey coaching and coach education. We pride ourselves on the quality of our customer service.
Information we collect
We only collect personal information about you when you buy one of our services so that we can provide that service effectively. The types of personal information we collect includes:
- Personal details such as your name, address, date of birth, email address, phone number and other contact information Transaction information, such as the service you purchased, its price, your method of payment and your payment details.
- Your account information – such as dates of payments owed and received.
- The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
- Information that you provide in your dealings with us. This includes when you register to use our services. The situations when you provide personal information could include when you: book a 1-2-1 Hockey coaching session; phone number, email address, hockey club.
How we use your information
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.
When we're required to enter into a contract with you
We use your personal information to process your orders and payments or to give you a refund.
Where you have provided consent
We use email and text messages to communicate with you about your bookings.
- To provide customer support and to respond to, and communicate with you about your requests
- To contact you if we need to obtain or provide additional information
- To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys).
- For marketing activities where we rely on your consent
- To let you post on our blogs and interact with us through social media.
Personalise & Improve our Service
- To personalise your experience on our online services. This could include providing you with interesting, relevant content, or making navigation to our Sites and Mobile Apps easier
When we're required to comply with our Legal Obligation
We'll use your personal information to comply with our legal obligations including:
- To identify you when you contact us
- To verify the accuracy of data that we hold about you
- To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent changes to arrangements or session plans.
Who we share your personal information with
We do not share information with other companies for marketing reasons.
Our service providers
We work with our service providers so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you. For example, some of our service providers process payments.
If this involves the transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We'll use one of these safeguards:
How long we keep your personal information
We will keep your personal information for as long as you're a customer. If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in 'How we use your personal information' and for one of these reasons:
- To respond to any questions or complaints
- To show that we treated you fairly
- To maintain records according to rules that applies to us
- To establish, bring or defend legal claims.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes. We do not retain personal information in an identifiable format for longer than is necessary.
Access to Information held about you
You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we'll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we've received this information or, where no such information is required, after we’ve received your request.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
- It isn't accurate.
- It has been used unlawfully but you don't want us to delete it.
- It's not relevant any more, but you want us to keep it for use in legal claims.
- You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.
Please make sure you provide the following identification documents as part of your application:
- One proof of identity - we can accept an unexpired copy of either your passport or your driver's licence
- One proof of address - we can accept a copy of most recent (and less than 3 months old) credit or debit card statement or a utility bill showing the same name and address on your account or driving license where it hasn't be used as proof of identity (see above)
We use technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties.
Links to other websites
We use so-called social plugins (buttons) of social networks such as Facebook, Google+, YouTube, Instagram and Twitter.
After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to websites operated by our other group companies unless you activate the respective button there as well.
If you're a member of a social network and don’t want that network to combine data retrieved from your visit to our websites with data they hold on you, you must log out from the social network concerned before activating the buttons.
If you want to opt-out of marketing please submit your request via our contact form
At 1-2-1 we take photos and fun videos to share on our social media platforms. If you book onto course but do not wish to consent to this, then please email us about this.
If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:
Complaining to the Data Protection Regulator: You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: https://ico.org.uk
Changes to this Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.